General Terms & Conditions – Eden Mill Distillery Experiences
1. Booking
Our experiences can be pre-booked through the online booking system on our website, or purchased directly from us at the distillery, either by phone or in person. Tickets are for a specified date and time.
For Experiences which permit under 18s, the guest who is under 18 must be accompanied by a responsible adult aged 18 or over.
You will be provided with a booking confirmation and a QR code which must be shown on arrival at the distillery and must be retained at all times and submitted for inspection if required.
By making a booking, you are agreeing to be bound by these Terms & Conditions (or such other terms & conditions that may be in force from time to time).
It is your responsibility to check prior to the conclusion of the purchase that the information supplied in respect to the online tickets is accurate.
Online tickets are not valid in conjunction with any other voucher, promotion, special offer or package, unless expressly stated otherwise.
No ticket may be resold. If we reasonably believe that a ticket has been resold, the holder may be refused entry without payment of compensation.
2. Arrival time
You must arrive at the Distillery at least ten minutes before the start of your Experience. Late arrivals may be refused entry to the experience and/ or Distillery without compensation or refund.
3. Age-restrictions
Under 18s are permitted on most experiences at Eden Mill Distillery. In any instance of someone aged under 18 attending an experience, they require a ticket and must be accompanied by an adult aged 18 or over who is also in possession of their own ticket. We reserve the right to ask you to produce photo identification (“ID”) in line with the Challenge 25 policy outlined below. In the event that you are unable to produce valid photo ID, we reserve the right to refuse you entry or ask you to leave the distillery and we regret that no refunds can be given.
4. Cancellations
Our tickets are non-refundable. However, if you notify us of a cancellation more than 48 hours in advance of your visit date, we will, at our sole discretion, do our best to reschedule it to another date and time.
We will endeavour to ensure that the tour experience is open for use by visitors. However, we reserve the right, at our sole discretion, for safety, maintenance or due to circumstances outside our control (i.e., red weather warnings) to close any part of the experience with or without prior notice. Tickets will not be refunded and no compensation will be paid in such event, although we will endeavour to contact visitors in advance and offer a voucher so that the visit can be rescheduled for an alternative date/time. Otherwise, shall have no liability whatsoever, including no liability for travel or other out of pocket expenses incurred in respect of unplanned or unexpected closure or cancellation.
5. Prices
Prices may be subject to change; however, all pre-booked tickets will be honoured at the rate applied at the time of purchase.
6. Licensing
As a licensed premise, we retain the right at our discretion to refuse entry or remove you/any visitor from the distillery.
We reserve the right, in our absolute discretion, to refuse entry into or remove any person. This includes but is not limited to a person who, in our opinion;
· has, or is likely to, adversely the safety or enjoyment of other visitors; or
· has used threatening, abusive or insulting words or behaviour towards staff or other visitors; or
· is or appears to be under the influence of drugs or alcohol.
We operate a 'Challenge 25' policy therefore we may ask to see a form of suitable ID if any visitor looks under the age of 25.
7. Accessibility
Disabled visitors requiring special assistance, may be accompanied by one Carer free-of-charge. The Carer’s ticket must be arranged at the time of booking. Proof of entitlement, such as a plus one card, should be shown on arrival at the Distillery.
8. General
Pets and animals are not permitted inside the Distillery buildings with the exception of assistance dogs. Proof of registration must be provided on request. Assistance dogs in training are not permitted. Please be aware that the distillery is a live production area with loud noises and, on occasion, strong aromas. There is also mesh mezzanine flooring throughout the distillery. Both of these may be overwhelming or uncomfortable for assistance dogs.
Smoking and the use of e-cigarettes is strictly prohibited inside and outside within the confines on each of the distillery sites.
Your use of our website is governed by the Website Terms of Use and Privacy Policy which can be found here https://www.edenmill.com/pages/privacy-policy, and which are deemed to form part of these Terms and Conditions
Each paragraph of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
9. Liability
Our total liability to you shall be limited to the ticket price paid to us. Nothing in these Terms and Conditions limits any liability which cannot legally be limited.
10. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.
11. Governing law
These Terms and Conditions are governed by the laws of Scotland and any dispute or claim arising will be subject to the exclusive jurisdiction of the Scottish Courts.
12. Definitions
Carer: means a person who accompanies a disabled person for the purpose of providing them necessary support and assistance with the accessibility to the Distillery.
Distillery: means Eden Mill Distillery, Main Street, Guardbridge, St Andrews, KY16 0US as specified on your ticket and/or booking confirmation.
Experience: means a tour of the Distillery which may include the supply of alcohol to over 18s only, or such other experiences as are made available on our website from time to time;
Visit Date: means the date on which you are due to attend the Distillery as specified on your ticket and/ or booking confirmation
We: means Eden Mill St Andrews (company number: SC415244) having its registered address at 40 Colliery Street, Glasgow, G32 8SP