Telling the Eden Mill story to thousands of visitors throughout the year, the Eden Mill tour guides’ days are powered by interactions with people. On any day, we can welcome visitors from as far afield as Japan, Australia, Canada, USA, or Motherwell. All want to learn more about our gin, whisky and beer and to soak in the passion that goes into crafting them.
The Eden Mill story… A day in the life
Each day begins with a quick walk around the brewery and distillery. Mainly to find out what the distillers and brewers have planned that day; but also to remind them to start our “tidy hours” for the many guests that will soon be coming through. We also try and do this immediately before each tour, because in a moment the brewery floor can become crowded with casks ready for filling. When the brewers and distillers are absorbed in their work, it can be easy to lose track of time. We don’t want visitors to be wandering through and seeing an area that’s not tidy. We’re pretty sure that if it weren’t for their coffees going cold, they would never leave the brew-floor or still room!
Once we’re up to speed on the goings-on and the gossip in the brewery and distillery, we begin setting up the shop and tasting area for the day’s visitors. This can involve everything from cleaning glasses and cutting up garnishes, ushering out any stragglers from the day before who perhaps imbibed a little too much and have spent the night sleeping it off in our tasting room (only kidding…). Next, we take a look at that day’s tour schedules to action any special requirements for the tours and give us time to prepare (both mentally and physically) for any hen-parties and stag-dos that may be coming our way later in the day. Telling the Eden Mill story is part of our culture and we love it.
Such a variety of visitors
Sometimes within a single day, sometimes even on a single tour, groups can be made up of a wide variety of folk. Individuals with specific interests in either gin, beer or whisky. Couples looking for a delightfully different way to spend an hour or two whilst on holiday. Large groups of students from nearby Universities looking for more in-depth information about the chemical processes involved in making the alcoholic beverages that are so close to their hearts. Our aim is to structure each tour so as to give everyone a great experience, whether they are looking for a good pint, a refreshing gin, a lovingly crafted dram, a wholehearted laugh, or some informative bits of trivia.
Always happy to help…
Guests often comment on the strong community spirit that flows through the brewery. None of our departments are guilty of “keeping themselves to themselves”. It’s a regular occurrence to find one of the brewers behind the bar in the tasting area, offering out samples of a new creation or a ‘work in progress’ to anyone that happens to be in the vicinity (be it staff, customers or customers’ dogs). This community spirit is also noticeable on a walk around the brewery. No-one is too busy to answer any questions, from the simple “How’s your day going?” to the more pressing “Is that dog drunk?”.
At the end of the day we will consider ourselves successful based on the responses we received from our visitors throughout the day. The smiles, the laughs, the marriage proposals…
Some of these things happened. Some I (slightly) exaggerated. The best way to find out which is to visit. We can’t wait to welcome you but if you can’t come to a tour, at least you can still buy your gin and beer online.
Retail Assistant (Tour Guide)